Feedback & complaints
Help us be better
We'd love to hear from you!
We welcome your feedback. Let us know how we can support you and your family better. We also welcome feedback about your educator or service.
Contact us by phone, email or by filling out a form and let us know what you think.
We take all complaints very seriously. Our goal is to address and resolve your complaint quickly, fairly and privately.
We will keep you updated so you can track how your complaint is progressing.
How to make a complaint
You can make a complaint by:
- Phone: 1800 993 373
Email: firstname.lastname@example.org or email@example.com
To ensure your email is responded to promptly, please include the word ‘complaint’ in the title.
- Letter: PO Box 579 CANNON HILL Q 4170
Please send any complaints in relation to our agency to the Department of Education and Training via email – firstname.lastname@example.org
How long does it take for a complaint to be resolved?
We will acknowledge your complaint within 5 working days of receiving it.
In many cases, simple issues can be resolved within this time.
If your complaint is more complex, we will aim to resolve your issue within 30 working days. Complex issues may be escalated to the CEO and Family Day Care Association of Queensland Board during this time.
Is my information safe?
Your information and identity will be protected.
We understand you may want to remain anonymous, but sometimes we’ll need further information to resolve your complaint effectively.
You can read more about how we protect your privacy here.
Can someone make a complaint on my behalf?
Yes. You have the right to have another person, organisation or advocate make a complaint on your behalf. This can be a family member, legal or community representative, member of Parliament or another agency.
What if I’m not satisfied with the outcome?
If you are not satisfied with the outcome of your complaint, you have the right to take your issue to: