What is in home care?

In home care is flexible, affordable, quality child care that takes place in your own home.

In home care is for families that can’t access other forms of child care, such as centre based care or family day care. This could be because:

  • You live in a rural or remote area
  • You work non-standard hours
  • Your family has challenging or complex needs

If your family is suitable for in home care, we can connect with you an in home care service in your area.

Each in home care service has highly skilled and qualified educators. You can meet educators and choose the educator that meets your needs.

And remember … we’re here to support you every step of the way!

Quick info

  • In home care is a form of approved child care. It is part of the Australian Government’s newest child care package.
  • The in home care program started on 2 July 2018.
  • There are up to 3,200 places available throughout Australia.


Is in home care right for me?

To be suitable for in home care, you first need to be eligible for the child care subsidy (CCS). The CCS is provided by the Australian Government.

Once you’re eligible for CCS, you may be suitable for in home care if no other type of child care is available.

You also need to meet at least one of these requirements:

  • You work non-standard hours
  • You live in a rural or remote area
  • You have complex or challenging needs that makes other forms of child care not suitable

If you meet the above criteria, please contact us.

Complex/challenging needs

Complex and challenging needs depend on the individual.

In many instances, a situation is complex and challenging when there are ‘multiple unmet needs’. This can include situations where families experience a combination of professional, medical and social issues. These issues make using other types of approved child care inappropriate.

Here are just a few examples of families experiencing challenging or complex needs:

  • A parent is undergoing treatment for a serious illness. This prevents the children from accessing other approved child care types due to the likelihood of the parent being immunocompromised.
  • A child has a serious illness. Other types of approved child care are not appropriate due to the risk of transmitting illness.
  • The whole family is experiencing the challenging situation. For instance, the family home has burnt down in a bushfire. The family relocates to temporary accommodation and there are no child care places available in that area.

In home care and NDIS

You can receive NDIS and be suitable for in home care.

However – NDIS and in home care are two different programs. This means you cannot using your NDIS funding to receive in home care.

In home care and distance education

You cannot receive in home care subsidies while your child is engaged in distance education.

In home care can be provided while supervising a child doing their homework. This is because homework is not considered formal schooling.

How much does it cost?

How much you will pay for in home care depends on two things.

  • Fees
  • Child care subsidy (CCS)


Each in home care service and educator sets their own fees. When you’re making the choice about in home care, services will explain all of their fees and charges to you.

Child care subsidy (CCS)

Every family is different. The amount of CCS you can get depends on your circumstances.

Learn more about the child care subsidy:


How do I apply?

To apply for in home care, you need to:

  1. Be eligible for the CCS
  2. Meet the criteria for in home care

The application process

Here’s how to apply for in home care:

  • Step 1: Contact us. We’ll ask you a few quick questions to assess your suitability.
  • Step 2: We will arrange a time to call you. During the call, we’ll create a family management plan. The family management plan captures relevant information relating to your family’s education and care needs.
  • Step 3: You will be required to provide evidence to support your claim.
  • Step 4: Once we receive your evidence, we will connect you with an in home care service in your area.

If you’re not eligible, don’t worry. We’re here to support you. We can refer you to other agencies that may be able to help you.

Family management plan

A family management plan is a shared resource between you, us, the in home care services and the educator.

It allows us all to work together to understand your family’s requirements and ensure you receive in home care that meets your needs.

The purpose of a family management plan is to:

  • Identify your family’s unique circumstances and child care requirements
  • Identify if your family may be eligible for additional assistance through other relevant support programs
  • Develop a strategy to transition your family to other approved child care service types over time, where available and appropriate


When we assess your suitability, we will ask you to provide evidence to support your application. The evidence we ask for depends on your individual application. It can include things such as:

  • Written statements or emails from approved child care services expressing the unavailability of places in your area
  • Copy of work rosters
  • Certification from relevant authorities/professionals, such as medical certifications for serious illnesses or disabilities
  • A statutory declaration


  • In order to keep receiving in home care, we will contact you to review your family management plan once every 3 months.
  • You will be required to sign a privacy notice to authorise us to share the family management plan with services and educators.
  • Your information is safe. We take protecting your privacy very seriously.
    Read our privacy statement here.